FAQs
General Questions
Q: What is 'Road to the Moon'?
A: 'Road to the Moon' is a creative brand that designs inspirational posters and artwork. Our diverse range of posters spans multiple categories, ensuring something for everyone. We pride ourselves on high-quality printing and framing to deliver the best product experience.
Q: What types of posters do you offer?
A: We exclusively offer high-quality canvas posters. Each poster is printed on artistic canvas with a matte finish, ensuring vibrant colors and a premium look.
Product Details
Q: On what material will you be printing my pictures?
A: Your pictures will be printed on art-quality canvas material with a thickness of 380 gsm and a width of 0.914 meters (91.4 cm). This canvas provides a premium, long-lasting finish for all prints.
Q: How will the framing be done, and what material are the frames made of?
A: Our posters are framed using MDF (Medium Density Fiberboard) for both the sides and center. Additionally, we apply an extra MDF board behind the print to prevent wobbliness and provide a sturdier grip and look. The canvas is carefully wrapped around the frame, adding extra weight and durability. As part of a furniture manufacturing company, we focus on sustainability by utilizing waste resources for our frames.
Customization
Q: Do you offer customized posters?
A: Yes, we do! You can either upload your design directly on our website by filling out the form or reach out to us through our contact page. We'll help bring your ideas to life with the same premium quality as our regular products.
Orders & Delivery
Q: How can I place an order?
A: Browse through our categories, select your desired posters, add them to your cart, and proceed to checkout. You can securely pay through our payment gateway.
Q: How long does delivery take?
A: Orders are typically processed and dispatched within 2-3 business days. Depending on your location, delivery generally takes 5-7 business days.
Q: Do you ship internationally?
A: Currently, we ship only within India. However, we are working on expanding our shipping services to international customers soon.
Returns & Exchanges
Q: What is your return policy?
A: If you receive a damaged or incorrect product, please contact us within 7 days of receiving the order. We will arrange a replacement or refund as per your preference.
Q: Can I cancel my order?
A: We begin processing orders as soon as they are placed to minimise waste. Therefore, cancellations are generally not allowed. However, if you placed the order by mistake or no longer require the product, please contact us via email or phone. If the order hasn’t entered the processing stage, we’ll gladly issue a refund.
Contact Us
Q: How can I contact you for further queries?
A: You can reach out to us through the contact form on our website or email us at roadtothemoon.official@gmail.com . We are also available via phone at +91-8118822596. Our customer support team will be happy to assist you!